Praise for THE EFFECTIVE MANAGER

"Mark Horstman's The Effective Manager is a must-read for anyone supervising from one to one thousand people. I have been a Manager Tools fan since I attended my first conference over a decade ago. Throughout the years, I have turned to Mark's wisdom and wit to improve my personal performance and the performance of my teams. The Effective Manager brings together all the tools you need to excel in any field that requires leading others. I cannot give any book a higher recommendation to make a difference in your career."
--Craig B. Glidden, Executive Vice President, General Counsel, General Motors

"I have followed Mark Horstman and Manager Tools since the very first podcast was published in 2005. Follow is the right word, because it reflects the cult status that he has achieved with me and many of my colleagues and friends in the Daimler organization. Mark and the folks at Manager Tools have helped us make better managers in Spain, Mexico, the United States, and now in Turkey. He has touched countless lives in our organization."
--Gerhard Peter Gross, Managing Director, Mercedes-Benz Financial Services Turkey

"This book provides invaluable, actionable guidance for all managers. It will challenge many of the assumptions that you have about what makes an Effective Manager, and it will make you way more productive as a manager. I say this with confidence, having followed much of the advice in this book for the past six years."
--Marc Grainger, Managing Director, Talent Development, Credit-Suisse

"A must read for every manager. Most guidance tells you what to 'be' whereas this book tells you what to 'do' to be a great manager. The Management Trinity is neatly summed up in 12 words, words which have become my own mantra as I have led organizations through change. As a CEO with experience in both the private and public sectors and in more than eight countries, I can testify to the fact that The Effective Manager is applicable in any and all environments."
--Karen Adams, President and CEO, Alberta Pension Services Corporation

"I use what I learned from Mark on management every day, and required all of my top managers at Greenpeace to learn from Mark's management trinity. If you want to be effective running a corporation or a nonprofit, read this book."
--Phil Radford, Former CEO, Greenpeace

"Mark has accomplished an incredible task: make management as simple and pragmatic as possible. Of course, it is all backed up by studies and theories, but the genius of Mark is to have boiled it into small pieces, small models, and small rituals that are easy to adopt and remember. Since we have introducedthe One On One at OCTO in 2008, it has become our foundation of better management."
--Franois Hisquin, CEO, OCTO Technology

Regardless of how long you've been managing or how many people report to you, statistics show you probably aren't getting the most out of your team. It's not because you can't be a great manager--you've just never been given the training on the basics of management. For the frontline managers, directors, and even executives who want actionable advice for optimizing their performance, The Effective Manager is here!

Whether you're in sales, engineering, marketing, operations, logistics, software development, or any other field--the two most important responsibilities of any manager are to get results and retain your team. No other guide on the market gives you data-driven guidance along with corresponding tools to help you do so. Over one million people a month download the award-winning Manager Tools podcast, and now this inclusive, go-to resource puts all the same strategies, techniques, and perfected tools at your fingertips.

This book will give you a step-by-step plan for transforming your relationships with your direct reports. Manager Tools has surveyed/tested over 90,000 managers over the past 20 years. Based on that data, it provides the best ways to achieve the four critical managerial behaviors:

• Build Relationships. Why talking all the time doesn't work to build trust. Why most managers focus on the wrong topics when chatting with directs. How to build trust through frequency and high-quality communications. How and why to introduce, brief, start, and continue the most important tool: One On Ones.
• Communicate About Performance. Managers say they want more feedback and guidance from their boss but then they make the same mistake with their own team members. They don't know what to say, or when to say it, or why directs push back on corrective guidance. You'll learn here how to rollout feedback so that you can address positive or negative situations in less than 10 seconds. No drama, just better results.
• Ask for More. Great managers are never satisfied. They inspire and praise, and also identify areas for improvement. They work with their team to improve each member's productivity by collaborating on goals and a plan to get there. The Coaching Model allows you to improve skills in 10 minutes a week--and without spending hours on a detailed five month growth plan.
• Push Work Down. The very best managers challenge their teams to do more by sharing their own work, exposing directs to higher level challenges, and freeing up their own time to get more done that only they can do. Learn how to Delegate a responsibility in five minutes.

Discover how managers all over the world have elevated their ability to do their jobs well and earn the respect and admiration of their teams with the proven methodology in The Effective Manager.

The Effective Manager is a hands-on practical guide to great management at every level. Written by the man behind Manager Tools, the world's number-one business podcast, this book distills the author's 25 years of management training expertise into clear, actionable steps to start taking today. First, you'll identify what "effective management" actually looks like: can you get the job done at a high level? Do you attract and retain top talent without burning them out? Then you'll dig into the four critical behaviors that make a manager great, and learn how to adjust your own behavior to be the leader your team needs. You'll learn the four major tools that should be a part of every manager's repertoire, how to use them, and even how to introduce them to the team in a productive, non-disruptive way.

Most management books are written for CEOs and geared toward improving corporate management, but this book is expressly aimed at managers of any level--with a behavioral framework designed to be tailored to your team's specific needs.

• Understand your team's strengths, weaknesses, and goals in a meaningful way
• Stop limiting feedback to when something goes wrong
• Motivate your people to continuous improvement
• Spread the work around and let people stretch their skills

Effective managers are good at the job and "good at people." The key is combining those skills to foster your team's development, get better and better results, and maintain a culture of positive productivity. The Effective Manager shows you how to turn good into great with clear, actionable, expert guidance.